Two-Factor Authentication Guide

What is 2FA?

Two-Factor Authentication (2FA) adds an extra layer of security to your PestScan account by requiring two forms of identification before granting access. In addition to the usual username and password, 2FA introduces a second factor: a temporary code to verify your identity.

How to set up 2FA?

To use 2FA, you will need an app or a password manager that scans the QR code and generates a temporary code. Many apps can be used for this purpose. If you do not already use one, we would recommend Google Authenticator. You can download Google Authenticator on your phone by clicking one of these links:

• For Android: Google Authenticator on Google Play
• For iOS: Google Authenticator on the App Store

If the use of 2FA is enforced, and you are asked to use 2FA, when you are logging into PestScan Customer Portal, you will be greeted with the QR and manual code to set it up once you are logging in:

For setting up Two Factor Authentication, there are two methods, either by scanning the QR code shown on the screen by using the Authenticator app on the mobile device, or manually entering the shown "Manual code" into authenticator app on the mobile device:

This code refreshes every 30 seconds. Enter this code to verify that the setup is successful and click the Verify button. 

2FA should now be set up on your account!

Logging in to a 2FA-protected account

Once 2FA has been set up and you want to log in, fill in your username and password as usual. After clicking the login button, you will be asked to enter your 6-digit 2FA code. On your phone, open the app that provides your 2FA codes and fill in the code linked to your account.

Congratulations, once you have entered the correct code linked to your account, you will be logged in!

If 2FA is not enforced but you want to use it for your PestScan customer portal, after you log into your customer portal in PestScan, you can click on “Profile > My Account” and you will have “Setup Two Factor Authentication” button:

Following the same steps described above in How to set up 2FA section, it will provide you with a QR and a manual code, that you can scan with your authenticator app on your phone. Now you have set up 2FA for your account.

How to Remove Two-Factor Authentication

If you want to remove 2FA from your customer portal account, you can do so by going to “Profile > My Account” (same as it is in Setting Up steps). You will have “Authentication Code” field available, once you enter the authentication code from your phone’s authenticator app, you can click on “Remove”. It will ask for your validation in a pop-up, enter your PestScan login credentials, and click on “Validation”, this will remove two factor authentication.

(If 2FA is enforced, you will be greeted with QR and manual codes to set it up again, when you are logging in to PestScan the next time.